Privacy policy

This policy explains what personal information Techneon Solution ("we", "us") collects through techneonsolution.com, why we collect it, who we share it with, and the choices you have. We keep it short because we collect very little.

(In short)

The short version

We only collect what you choose to send us, mainly through the contact form, email, or phone.
We use it to reply to you and to provide the services you ask about.
We don't sell or rent your information, and we don't use it for advertising.
We don't use analytics or advertising trackers. The contact form uses Google reCAPTCHA to block spam, and it only loads once you start filling in the form.
You can ask us to see, correct, or delete your information at any time.

Information we collect

Information you give us. When you use the contact form, you can send us your name, phone number, email address, the services you're interested in, and a message. You can also contact us directly by phone or email, in which case we receive whatever you choose to share.

Information collected automatically. Like almost every website, our web host records basic technical information when you visit, such as your IP address, browser type, the pages you request, and the time of the request. This is used for security and to keep the site running.

Spam protection. To stop automated spam, the contact form checks how long the form was open and includes a hidden field that people never see. To limit repeated submissions, we store a one-way scrambled (hashed) version of your IP address with the time of your submission for up to one hour. It can't be turned back into your IP address. The form also uses Google reCAPTCHA, described below.

How we use your information

We use the information you send to reply to your enquiry, schedule and hold a consultation, prepare a proposal, provide the services you ask for, and keep normal business records. We use technical information to protect the website from abuse and to fix problems.

We don't sell, rent, or trade your personal information, and we don't use it to show you ads.

Who we share it with

We share information only with service providers that help us run the website and our business, and only as needed for that purpose:

Our web hosting provider, which stores the website and its technical logs.
Our email provider, which delivers contact-form messages to our inbox and stores our email.
Google Fonts, which supplies the website's fonts. When a page loads, your browser requests the fonts from Google, which receives your IP address. See Google's privacy policy for how it handles this.
Google reCAPTCHA, which helps tell people from automated spam on the contact form. When you start using the form, reCAPTCHA loads from Google and collects information such as your IP address, browser and device details, and how you interact with the page, and Google may set or read cookies. Its use is subject to Google's Privacy Policy and Terms of Service.

We may also disclose information if the law requires it, or to protect the rights, property, or safety of Techneon Solution, our clients, or others.

Cookies and tracking

Our own website doesn't set cookies, and we don't use analytics, advertising pixels, or other trackers. If we add any in the future, we'll update this policy first.

The one exception is Google reCAPTCHA on the contact form. It loads only after you start filling in the form, and Google may use cookies and similar technology for it to work. If you don't use the form, it doesn't load. You can always reach us by phone or email instead.

Do Not Track. Because we don't track visitors across websites, we don't change how the site works when your browser sends a Do Not Track signal.

How long we keep it

We keep enquiry emails and related records only as long as we need them to respond to you, provide our services, and keep reasonable business records. Rate-limit records are deleted after one hour. Your web host and email provider keep technical logs according to their own retention policies.

Your choices and rights

You can ask us to show you the personal information we hold about you, to correct it, or to delete it. Email info@techneonsolution.com or call (860) 800-3365 and we'll respond within a reasonable time. We may need to confirm your identity before acting on a request.

Depending on where you live, including California, you may have additional rights under local privacy laws. We'll honor those rights as the law requires, and we won't treat you differently for using them.

Security

We use reasonable measures to protect your information, including encrypted (HTTPS) connections to this website, encrypted delivery of form messages to our email, and access limited to the people who need it. No method of sending or storing data is completely secure, so we can't guarantee absolute security.

Children's privacy

Our website and services are meant for businesses and adults. We don't knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we'll delete it.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the effective date at the top of this page. If a change significantly affects how we use your information, we'll make that clear on this page.

Contact us

Questions about this policy or your information? Contact Techneon Solution at info@techneonsolution.com or (860) 800-3365.