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We build chat bots for your website, text messages, and social channels that answer common questions, collect lead details, and book appointments. Customers get a reply right away, even after hours, and your team picks up the conversations that need a person.
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A custom chat bot is an automated assistant that replies to customer messages using your business information. It can answer questions about services, hours, and service areas, ask a few questions to qualify a lead, and book an appointment or pass the details to your team. Unlike a generic bot, it's set up with your answers, your booking rules, and your tone, and it hands off to a person when a question goes beyond what it knows.
Every quote is based on your scope. Ask for one on the free consultation.
A bot answers well only within the information you give it. It isn't a replacement for staff on complaints, medical or technical advice, or complex quotes, so it hands those to a person.
A chat window on your website answers visitor questions and guides them toward booking or requesting a quote. Visitors don't have to search your pages or wait for an email reply. Conversations the bot can't finish go to your team with the details already collected.
Many customers prefer to text or send a social message rather than call. A bot on those channels replies right away with answers, prices you choose to share, or a booking link. Your team sees every conversation and can step in at any point.
The bot asks the questions your team would ask first, like the service needed, location, and preferred time. It can book the appointment or send a summary to the right person. You spend less time on back-and-forth and more time on jobs that fit.
5 steps from the first conversation to results.
We review the questions customers ask most and the channels they use to reach you.
We draft the bot's answers, qualifying questions, and handoff rules with you, in your tone.
We set up the bot on your chosen channels and test it with real-world questions, including tricky ones.
The bot goes live, and we review early conversations to fix gaps in its answers.
We update answers when your services, prices, or hours change, and refine the bot based on what customers ask.
We set the bot to answer only from the information you approve, which limits guesses. When it isn't sure, it says so and passes the conversation to your team. We also review conversations after launch and correct any answers that need work.
Common options are your website, text messages, and social media messaging. The right mix depends on where your customers already contact you. We confirm which channels fit your business on the discovery call.
Most people just want a fast, clear answer. The bot tells customers they're chatting with an automated assistant and makes it easy to reach a person. Short, useful replies tend to work better than long scripts.
Yes. You can see conversations and step in when you want to. If you notice an answer you'd like changed, tell us and we'll update it.
The main factors are the number of channels, how many questions it handles, and whether it books directly or connects to other tools. A website bot that answers FAQs is simpler than one that books across several channels. You get a quote once we agree on scope.
Don't see your question?
Tell us where customers message you and what they ask most. We'll show you how a bot could handle the routine replies. Call (860) 800-3365 or book a discovery call.